By booking a trip with us you are deemed to have agreed to these Booking Conditions and your booking will be accepted by us on this basis.
Dates, itineraries and prices for the Where About Now program are valid for the month of the trip dates, itineraries and prices are indicative only.
You are required to pay a non-refundable deposit (price depending on the trip) per person per trip for your booking to be confirmed.
In order for us to confirm your travel arrangements you must provide all requested details. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date, a photo scan of your passport page, and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.
CANCELLATION BY THE TRAVELER
The Where About Now trip is non-refundable.
The remainder of payment is:
We will charge you 50% non-refundable 90 days prior to departure
We will charge you 100% non-refundable 60 days prior to departure
If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.
Please ensure the information you've provided in this web form is correct. Where About Now will not be responsible for omissions or errors if not brought to attention immediately.
CANCELLATION BY US
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events, it is not viable for us to operate the planned itinerary. If we cancel your trip, you can receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess, or non-refundable flights.
The price of your trip includes:
• All accommodation in a private house, or in a hotel
• All transport during the official program on-site
• Sightseeing, guided tours, private talks and meetings, workshops and entry fees, art mediation, concept and reader
• The services of group moderator
• Transport to the destination
• Excess baggage charges
• Travel insurance (optional)
• Food and beverage
• Optional activities and all personal expenses, such as laundry, telephone and internet charges, etc.
Gratuities are not included, and are entirely optional here—but as a result, a little generosity can go a long way in bars, restaurants and hotels.
Minimum General Policy: All travelers must be at least 18 by the date of travel.
Maximum General Policy: We have no upper age limit, though we remind you that passengers must ensure that they are suitably fit to allow full participation.
PASSPORT + VISAS
All travelers must have a valid passport. Passports must be valid for 6 months past the return date. Passengers are responsible to ensure that they have all the proper documentation on their person. All names on documents must match the legal name on your photo I.D., and travel document information must match tickets.
The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
CHANGE OF ITINERARY
While we endeavor to operate all trips as described, we reserve the right to change the trip itinerary.
Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
Where About Now is not responsible for any charges incurred concerning delayed or missed flights.
AUTHORITY ON TOUR
Our group trips are run by one or more group leaders. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may request for you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, foreign exchange and drug regulations of the respective country.
ACCEPTANCE OF RISK
You acknowledge that the nature of the trip is adventurous, and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges different than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
LIMITATION OF LIABILITY
We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.
To the fullest extent permitted by law:
• Any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded.
• You release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip.
• Any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion) a refund of the total amount received by us from you in connection with your booking.
Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.
Where About Now and their employees, shareholders, affiliates, officers, directors, successors, agents and assigns neither own nor operate any entity which is to, or does, provide goods or services for your trip including, for example, lodging facilities, airlines, vessels, vehicles, or other transportation companies, guides, or guide services, local ground operators, providers or organizers of optional excursions, food services providers, etc. All such persons and entities are independent contractors and not affiliated with Where About Now in any way. Where About Now makes these travel arrangements under the express condition that they are not liable for any negligent or willful act or failure to act of any such person or entity of any third party. In addition and without limitation, Where About Now is not responsible for any injury, loss, death, inconvenience, delay, expense, irregularity or damage to person or property in connection with the provision of any goods or services, by any company or individual engaged in providing those services. Each of these passenger conveyance companies, tour companies, hotels, restaurants, guides, etc. is subject to the laws of the state or country where the services are provided.
Responsibility is also not accepted for bodily injury, property damage or loss, or any other expense whether resulting from, but not limited to, force majeure, acts of war or civil unrest, acts of insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, sickness, illness, weather, fire, flood, the lack of availability of or access to appropriate medical attention, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other event beyond Where About Now's control. If due to weather, flight schedules or other uncontrollable factors, you are required to spend an additional night(s), then you are responsible for your own hotel, transfers, and meal costs.
In the event an airline or travel vendor declares bankruptcy, it is not obligated to carry you or to provide funds. Money given for your travel immediately becomes the property of the airline or travel vendor as required by law. We are not allowed to provide refunds for vendors who have declared bankruptcy. If an airline or travel vendor declares bankruptcy, it might continue services or stop completely. Other airlines or travel vendors might provide alternative services under the limited circumstances.
Baggage is entirely at owner’s risk. Personal effects are the sole responsibility of the owners at all times. We reserve the right to decline to accept or retain any person as a participant on these trips at any time, or to require any person to withdraw from the tour at any time, when such action is determined by their representatives to be in the best interests of their health, safety, and general welfare of the tour group or individual. Any physical or mental condition that may require special medical attention must be reported in writing at the time of reservation. We reserve the right to withdraw without penalty any tour announced.
We will do everything possible to carry out the final itinerary as planned, although modifications may still occur for any reason, including the comfort, convenience, or safety of the tour. We reserve the right to change any component of the tour at any time and without notice and for any reason whatsoever without allowance of refund. Pricings, while given in good faith at the time of publishing, are subject to change. Any currency fluctuations or other cost factors beyond Where About Now’s control will be passed on to participants. We reserve the right to cancel this program. We reserve the right to cancel or substitute guest speakers and/or trip leaders. We cannot guarantee the size of the group. We do not accept liability for any airline change or cancellation penalty incurred by the purchase of a nonrefundable airline ticket. The air ticket when issued shall constitute the sole contract between the passenger and the airline concerned.
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility clause, to the trip listing, website, or any other information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Berlin, in accordance with the rules of the German Arbitration Association then existent. By submitting the deposit, the participant certifies that he/she does not have any mental, physical, or other condition of disability that would create a hazard for him/herself or other participants and accepts the terms and conditions of this contract.
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.
CLAIMS & COMPLAINTS
If you have a complaint about your trip please inform your group leader so that they may attempt to rectify the matter. If satisfaction is not reached through these means, any further complaint should be put in writing to us within 30 days of the end of the tour.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
PHOTOS AND MARKETING
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
The laws of Berlin, Germany govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Berlin.
UPDATING OF TERMS AND CONDITIONS
The Company reserves the right to update and/or alter these terms and conditions at anytime, and it is the Client’s responsibility to be familiar with them.